FREQUENTLY ASKED QUESTIONS
1 Why do you only do work and sales by appointment only?
I like to work one on one. I think the experience is beneficial to the two of us as it allows for my complete attention to produce my best work and also gives you exclusive access to the inventory of the shop while you're here.
2 How do I book an appointment?
At the bottom of each page on this site is a 'book an appointment' button, click it to get started. I cannot book appointments over the phone or via email.
3 How much does repairing my saxophone cost/can you give me an estimate before I book an appointment?
My bench rate is $85 an hour with a $50 minimum. However, each instrument and in turn, each repair is unique and therefore I cannot give estimates without having your saxophone in my hands. Estimates are free however, please book a 20 minute consult to get started.
4 What is your overhaul warranty?
I warranty my work for1 full year from pickup, any and all adjustments pending negligence or damage will be gratis. I extend this warranty to all the horns I sell unless otherwise noted.
5 Do you accept repair work through the mail?
Yes, please contact me to make arrangements to ship a horn for repairs
6 What materials do you use on your overhauls?
I prefer to use traditional tan leather pads, natural materials and to match the resonators as closely as possible to the original ones your horn would have left the factory with . However, Im always open to any requests you have.
7 How long will it take for you to ship my online purchase?/Do you offer expedited shipping?
Orders are typically shipped within 1-2 days of cleared payment via standard USPS shipping. Expedited shipping is available, please contact the shop if you need something to arrive sooner.
8 Can I order saxophones online?
Yes, please email or call if you would like to have a horn shipped to you.
9 What is your return policy?
All products returned in their original condition within 10 days of purchase are eligible for a full refund less shipping costs. Refunds will be remitted pending inspection upon the return of the product.
PLEASE NOTE: mouthpieces and saxophones are subject to an additional 8% cleaning and restocking fee of no less than $50 and no more than $500 from the total item price. This policy is in place to cover the transaction fees I incur, incidentals and my time.
To start a return, please notify me with a call or an email. Post all items to:
The Boston Sax Shop, LLC
107 Brighton Ave, #3
Allston, MA 02134
10 Do you ship internationally?
Yes, but only on sales exceeding $1000.00 in value. Please contact me to start an international order.
11 How do I know when a back ordered item is restocked?
All of the products I carry are made in small amounts and many items are imported from all over the world. I try my best to keep everything in stock but sometimes there is a delay. Please fill out the form below and you will be sent an email as soon as the item in question is available for sale. Please note that this email list is separate from the 'Boston Sax Shop Newsletter', you will only receive an email when your item is restocked and then will be removed from the 'Re-stock List'.